Accessibility
Our commitment to accessibility.
We believe everyone deserves a clear path to home financing — including visitors who use assistive technology. This is what we do to make sure our website works for you, and how to tell us when it doesn’t.
Our standard
We aim for our website to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the international standard developed by the World Wide Web Consortium for making web content accessible to people with a wide range of disabilities.
What we’ve built in
- Keyboard navigation. Every interactive element is reachable and usable with a keyboard alone (Tab, Shift+Tab, Enter, Space, arrow keys for tabs).
- Skip-to-content link at the top of every page so screen-reader and keyboard users can jump past the navigation.
- Visible focus indicators on all interactive elements so keyboard users can see where they are.
- Semantic HTML structure with proper heading hierarchy, landmarks (header, nav, main, footer), and ARIA roles where they help.
- Form labels and error messages connected to their inputs so assistive technology can announce them correctly.
- Alternative text on images that convey meaning. Decorative images are marked as such so screen readers can skip them.
- Sufficient color contrast. Body text and interactive elements meet or exceed the WCAG AA 4.5:1 contrast ratio.
- Resizable text. The site reflows cleanly when text is zoomed up to 200% in a browser.
- Mobile-friendly touch targets. Buttons and links are at least 44×44 pixels for accurate tapping on touchscreens.
- Respect for reduced-motion preferences. Where animation is used, it’s minimal and respectful of
prefers-reduced-motion.
Where we’re still working
Web accessibility is ongoing — not a checkbox. Areas we know we want to keep improving:
- Migrating older newsletter posts (carried over from our previous WordPress site) to ensure their images all have descriptive alt text.
- Continuing to audit color contrast as we adjust the visual design.
- Testing with real assistive technology (NVDA, VoiceOver, JAWS) periodically and fixing what we find.
Tell us when something doesn’t work
If you encounter content on our website that’s not accessible to you — a form that won’t accept your input, an image without alt text, a button you can’t reach with the keyboard, anything — we want to know. We’ll respond and try to fix it.
The fastest ways to reach us:
Phone or text: (248) 956-0445Email: [email protected]
Mail: 322 S. Main St. Suite 230, Rochester, MI 48307
When you contact us, please include the page URL where you encountered the issue and a brief description of what happened (or didn’t happen). If you’re comfortable sharing what assistive technology you use, that helps us reproduce the problem.
Alternative ways to do business with us
If something on our website is preventing you from accessing the information or services you need, we’re happy to help you over the phone, by email, by text, or in person at our Rochester office. Call (248) 956-0445 or text the same number.
Third-party content
Our website links to external resources we don’t control (state government sites, third-party calculators, recommended professionals’ sites). We can’t guarantee the accessibility of those sites. If you have trouble with any of them, contact the site’s operator directly — or contact us and we’ll help you find the information another way.
This Accessibility Statement reflects our current efforts and ongoing commitment. It is not a legal guarantee of complete WCAG conformance. We’re committed to continuing improvements over time.